Delivery & Returns
Should you purchase an item in store or online and wish to return or exchange it for another product, please send the product back to us in a new and unused condition within 28 days of the original purchase, together with your full contact details. If you do not like the product you will need to return the item at your own expense. Should the item you have received be faulty, postage will of course be reimbursed.
We will process all refunds as quickly as possible although during busy periods this may take up to 5 - 7 working days. Refunds can only be made to the card that was used at the time of purchase and only once the retuned items have been received by us.
If any product is faulty and you wish to return it, send it back to us within 28 days of purchase together with the details of the fault and your contact information. We will exchange the item or refund the full cost including any delivery charges incurred. All returned goods must be in a new and unused condition. We recommend that you use a recorded/insured delivery service as we cannot be held responsible for returned goods lost in transit.
Should you require further information or have any query regarding returns or faulty goods please contact us by phone to discuss on 01803 832186
Returns Address;- Dartmouth Canvas Factory Ltd. 5 Foss Street, Dartmouth, Devon. TQ6 9DW
Mon - Sat: 09:30 - 17:00